Service Manager

Recruiter:

Focus Kamoso (Pty) Ltd

Job Ref:

3809500494

Date posted:

Wednesday, June 11, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Shumani Industrial Equipment is seeking a dynamic and experienced Service Manager to lead its KwaZulu-Natal operations. The successful candidate will be responsible for driving service excellence, managing technical teams, and ensuring optimal customer satisfaction and profitability.

Key Responsibilities

Staff Leadership and Performance Management

Recruit, mentor, and develop service staff
Foster a high-performance culture through empowerment and accountability
Manage team communication, training, and performance reviews
Resolve disputes and implement corrective actions
Maintain a safe, clean, and organized work environment

Project Execution

Oversee service tasks and monitor project progress
Resolve customer issues and ensure service excellence
Develop and implement service procedures and standards
Maintain accurate service records and documentation
Liaise with customers and subcontractors to ensure satisfaction

Business Strategy and Budgeting

Develop and manage departmental business plans and budgets
Monitor performance metrics and implement corrective actions
Analyze monthly costs and variances
Contribute to strategic planning and business development

Minimum Requirements

Matric certificate
Diesel / Auto Electric / Forklift trade test certificate
3-year tertiary qualification (Business qualification advantageous)
Senior-level experience in material handling or industrial servicing
Strong decision-making and leadership skills
Ability to balance strategic planning with operational execution

Similar jobs you might be interested in:

Service Manager
Location: Pretoria
Salary:
#SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a service manager
Today

Technical Service Manager
Location: Johannesburg
Salary: Annually
Are you a dynamic leader with a passion for delivering exceptional service? Join a leading company as a Technical service manager and take charge of a talented team while ensuring top-tier service delivery and customer satisfaction. In this exciting role, you will have the opportunity to shape the future of our service department, drive operational excellence, and make a direct impact on our growt...
1 day ago

Customer Service Manager - Help Desk (Remote)
Location: Johannesburg
Salary: R25 000
Our UK Client is seeking an experienced and customer-focused Customer service Desk manager to lead their customer support operations in a fast-paced maintenance environment. This role is pivotal in ensuring smooth communication between clients, field crews, and internal departments. The ideal candidate will have strong leadership skills, a problem-solving mindset, and experience in service-driven ...
1 day ago

Service Manager
Location: Johannesburg
Salary:
1 day ago

Service Manager
Location: Midrand
Salary:
SummaryWe’re seeking an accomplished Lifting Truck service manager to lead and optimise our workshop operations. You’ll oversee mechanical and maintenance teams, manage equipment servicing, and ensure safety and compliance across our fleet of lifting and forklift trucks.
2 days ago

Service Manager
Location: Pretoria
Salary:
#SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a service manager
6 days ago

Service Manager
Location: Johannesburg
Salary:
#SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a service manager
7 days ago

Service Manager
Location: Johannesburg
Salary:
8 days ago

Ford Service Manager
Location: Johannesburg
Salary: 25000 - 30000
MUST HAVE FORD EXPERIENCE
9 days ago

Experienced BMW Service Manager - Pretoria
Location: Pretoria
Salary:
Remuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: Are you passionate about maximizing efficiency and customer satisfaction in the automotive industry? Our client is seeking a dedicated individual to oversee the operations of our dealership Workshop as the BMW service manager. Join the team and be part of a dynamic environment focused on de...
9 days ago