Support Engineer (Stellenbosch)

SUMMARY:
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POSITION INFO:
ENVIRONMENT: PROVIDE incident and service request management, 2nd Line troubleshooting and supporting endpoint\/application rollouts as the next Support Engineer wanted by a dynamic Internet Service & Network Specialist. You will maintain accurate ITSM records and knowledge documentation in line with organisational standards and audit requirement. Support typically includes (where applicable): user endpoints (laptops\/desktops\/cell phones\/tablets), standard and non-standard corporate applications, collaboration tooling, printers\/peripherals, user access and authentication issues, device provisioning and software deployments, and meeting room \/ AV support.   DUTIES: Incident & Service Request Management - Provide first- and second-line support by diagnosing and resolving end-user hardware\/software\/application issues, managing service requests efficiently, and maintaining clear communication throughout the ticket lifecycle.   Implementations and Second-Line Support - Support EUC rollouts and upgrades and resolve escalated issues requiring deeper troubleshooting and coordination to minimise business disruption.   Documentation and Compliance - Maintain accurate service records and operational documentation to support audit readiness, repeatability, and continuous improvement.   REQUIREMENTS: Qualifications – Matric \/ Grade 12. Relevant IT qualification (e.g., Diploma\/Certificate) or equivalent experience. Recommended Certifications: (At least 3 of these listed below)) – Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) Microsoft 365 Certified: Fundamentals (MS-900) A+ N+ Security+ ITI4L Foundation   Experience\/Skills – 3–5 Years’ experience supporting end-user computing environments, providing first- and second-line support. Familiarity with Microsoft endpoint and productivity environments (e.g., Windows, Microsoft 365). Demonstrated experience delivering first- and second-line end-user support within a structured Service Desk or End User Computing (EUC) environment, utilising an IT Service Management system. Practical experience supporting end-user devices, operating systems, standard productivity applications, and associated peripherals in a corporate environment. Proven ability to investigate, resolve, and appropriately escalate incidents and service requests, coordinating with internal resolver teams or external service providers as required. Experience participating in end-user technology implementations, including device deployments, IMACD activities, application upgrades, and user onboarding or offboarding processes. Consistent record of maintaining accurate service records, user communications, and contributing to operational documentation or knowledge bases in line with organisational standards. Valid Driver’s License own reliable vehicle.