Technical Manager - Mining Machines

SUMMARY:
Leading earthmoving equipment company is looking for a Technical Manager to join their mining division in JHB East Rand.

POSITION INFO:
You will provide technical leadership and support for mining products, ensuring equipment reliability, operational excellence, continuous improvement, and achievement of business performance targets through effective collaboration with supervisory teams, customers, and manufacturing facilities.

Qualifications & Skills:
Matric and relevant tertiary qualification (relevant Diploma or Degree or trade test (in relevant trade)
Minimum 8 - 10 years related experience and/or training related to the GET business.
Yellow metal market experience is preferred
Preferably OEM experience in a middle to senior management role

Duties
Provide technical support across all mining products, ensuring high levels of equipment reliability and customer satisfaction
Ensure that PIR and PAR data are comprehensive, accurate, and submitted within required timelines.
Support TSA and provide timely feedback to relevant stakeholders.
Monitor and analyze key performance indicators, including Equipment Availability (EA), Mean Time to Repair (MTTR), and Mean Time Between Failures (MTBF), ensuring monthly
targets are achieved
Conduct and oversee machine inspections, ensuring compliance with maintenance standards and performance targets
Coordinate and manage new machine commissioning activities, ensuring all required data is accurately captured and reported
Lead and monitor the implementation of CSI initiatives to enhance product performance,
reliability, and operational efficiency.
Ensure warranty-related KPIs are achieved through effective management of warranty claims, investigations, and corrective actions
Serve as the primary technical liaison between field operations and manufacturing facilities, facilitating communication, issue resolution, and product improvement initiatives.
Drive operational excellence, accountability, and continuous improvement to support corporate
performance and profitability objectives.
Collaborate closely with supervisory and operational teams to achieve business goals, improve equipment performance, and deliver exceptional customer support.

Leadership & People Management
Lead, recruit, interview, train, and develop service personnel to ensure a highly skilled and motivated workforce.
Allocate resources and workload effectively while monitoring team performance and productivity.
Manage disciplinary processes, employee development, and performance improvement initiatives.
Promote company values, policies, safety standards, and operational excellence across all service activities.
Customer Relationship Management
Maintain strong relationships with customers to ensure maximum satisfaction and long term business partnerships.
Act as the primary customer liaison, providing technical guidance and responsive support.
Conduct regular customer visits and participate in monthly and quarterly review meetings.
Manage internal and external customer correspondence and ensure timely communication and feedback.
Advise customers on cost-effective maintenance solutions and equipment improvement opportunities.
Ensure a 24-hour response to service requests, breakdowns, and customer concerns.

Service Operations & Technical Support
Manage service operations, including preventive maintenance programs, breakdown response, and after-hours support.
Provide expert technical support for mining equipment, remanufactured components, engines, and technology products.
Deliver on-site, remote, and scheduled technical support to customers and internal departments, including Parts, Workshop, Remanufacturing, and Field Service.
Liaise with factory support teams and overseas principals regarding technical issues, product improvements, and equipment performance.
Maintain current knowledge of new machine developments, technologies, and industry best practices.

Promote service products, remanufactured components, equipment midlife programs, and aftermarket solutions.
Support sales initiatives and collaborate with sales teams to maximize customer retention and revenue growth.
Assist divisional leadership with business development strategies and operational planning.
Contribute to the profitability and growth of export and regional markets.

Asset, Fleet & Regional Management
Manage departmental assets, tools, equipment, and inventory to ensure operational readiness.
Oversee company vehicles and field service fleet utilization.
Coordinate activities with agents and service partners in neighboring countries and regional markets.
Ensure effective management and accountability of all assigned assets and resources

Safety, Compliance & Administration
Ensure compliance with OSHA requirements, company safety policies, and industry regulations.
Promote a strong safety culture through adherence to safe work practices and risk management procedures.
Report unusual incidents, equipment failures, and property-related concerns.

Continuous Improvement & Financial Performance
Lead continuous improvement initiatives focused on service quality, reliability, and operational efficiency.
Analyze costs and implement strategies to improve cost-effectiveness and profitability.
Support business objectives through effective resource management and operational
planning.
Pursue ongoing professional development and technical training to maintain industry leading
expertise.