Technical Support Supervisor (Vehicles)

SUMMARY:
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POSITION INFO:
Are you someone who enjoys solving problems, working with technology and keeping day-to-day operations running smoothly? We are looking for a hands-on, organised and proactive individual to oversee technical support, operational administration and client service within a growing technology-driven environment. This role would suit someone with a background in technical support, IT, operations, fleet services or a similar environment who is comfortable working with systems, assisting with technical queries and coordinating day-to-day activities. You don't need to be an expert in every area, but you should be technically minded, willing to learn and confident in taking ownership of tasks and resolving challenges. Key Responsibilities Assist with troubleshooting technical issues relating to networking, connectivity, tracking devices, cameras and related equipment. Provide general technical support for CCTV systems, vehicle cameras, tracking devices and other monitoring equipment. Assist with technical queries relating to vehicle peripherals such as fuel probes, panic buttons and door sensors. Oversee and maintain relevant systems, databases and technical records. Monitor installed equipment, system information, licensing and reporting to ensure information remains accurate and up to date. Manage technical documentation, including installation records, fitment certificates and warranty-related administration. Liaise with technicians and assist with coordinating technical queries and resolving equipment or installation issues. Respond to client queries, provide updates and ensure that issues are followed through to resolution. Build and maintain positive client relationships through professional and reliable service. Assist with prioritising daily tasks, addressing operational challenges and improving processes where possible. Provide general guidance and support to the team to ensure the smooth running of daily operations. Minimum Requirements Previous experience in a technical, IT, operations, fleet, customer support or similar environment. Good computer skills and confidence working with different systems and databases. A general understanding of technical systems and the ability to learn new technologies. Good problem-solving skills and the ability to investigate and resolve issues. Good communication and interpersonal skills, with the ability to deal with clients and colleagues professionally. Good organisational and administrative abilities, with attention to detail. The ability to work independently, take initiative and manage daily responsibilities. Some experience coordinating people, tasks or operational activities would be beneficial. Advantageous Experience Exposure to vehicle tracking systems, telematics or fleet management. Previous experience with CCTV systems, vehicle cameras or monitoring equipment. Basic knowledge of networking, connectivity, IP addressing or related technologies. Exposure to vehicle equipment such as fuel probes, panic buttons and door sensors. Experience in technical support, service coordination or client query management. Previous experience in a supervisory, team leader, operations or management position. Experience working with service requests, technical records, installations or warranties. Skills and Competencies Practical, hands-on approach to problem-solving. Good communication and customer service skills. Ability to organise and prioritise work. Strong attention to detail. Willingness to learn and adapt to new systems and technologies. Ability to take ownership and follow tasks through to completion. Good teamwork and coordination skills. A positive, proactive and solutions-focused attitude. Please note that only shortlisted candidates will be contacted. Should you not receive a response within 14 days, kindly consider your application unsuccessful. Your CV will be retained on our database for future opportunities that may match your profile. Candidates are also welcome to submit their CVs directly to or register on our website at for consideration for future roles.