Head of Insights & Client Enablement

Recruiter:

Network Recruitment

Job Ref:

ITE008122/EVA

Date posted:

Friday, October 2, 2026

Location:

Johannesburg, South Africa

SUMMARY:
Lead the future of AI-powered insights, quality, and client performance.
Our client is seeking a commercially astute and data-driven Head: Strategy & Client Enablement to lead a high-impact function responsible for performance insights, AI-enabled reporting, quality oversight, and client ranking excellence.
Reporting to the COO, you will drive the transition from traditional reporting to predictive analytics, ensuring actionable insights, operational excellence, and industry-leading collections performance across strategic client portfolios.

POSITION INFO:
Key Duties & Responsibilities: Lead AI-enabled reporting, predictive analytics, and performance insights. Own and govern the Client Ranking Scorecard framework. Drive first-place client rankings through insight-led interventions. Oversee quality assurance standards and AI-powered QA solutions. Present performance insights and recommendations to executives and clients. Establish governance frameworks, scorecards, reviews, and intervention tracking. Build and lead a high-performing insights, reporting, and quality team. Essential Skills, Qualifications & Requirements: Bachelor's Degree in Business, Data Analytics, Statistics, Strategy, or a related field. 8+ years' experience in collections strategy, business intelligence, operational analytics, or a similar environment. Minimum 3 years' experience at Senior Management or Head level. Proven experience presenting to C-Suite and client stakeholders. Strong background in quality assurance, collections analytics, and performance management. Experience implementing AI, automation, and BI solutions (Power BI, Tableau, or similar). What is in it for you? This is a rare opportunity to build and shape a market-leading Insights & Client Enablement function at the forefront of AI, analytics, and operational excellence. You will work closely with executive leadership, influence business strategy, drive meaningful client outcomes, and lead transformative initiatives that directly impact performance and growth. If you are passionate about using data and technology to create measurable business value, this role offers the platform to make a lasting impact. Apply Now! For more IT jobs, please visit I also specialise in recruiting in the following: Software Development Data Engineer Data Analyst Infrastructure Architecture ... and more! If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles \/ positions. For more information contact: Evandria Rademeyer Researcher

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