IT Demand Management Administrator

SUMMARY:
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POSITION INFO:

IT Demand Management Administrator | Johannesburg | Permanent

Drive the flow of IT demand in a fast-paced, agile environment. Play a critical role in aligning business priorities with technology capacity.

This role sits at the heart of IT delivery, ensuring that all incoming project demand is captured, prioritised, and aligned to available capacity. You will act as the central coordination point across business and IT, supporting Program Increment planning and ensuring that demand pipelines are accurate, transparent, and continuously optimised.

Working closely with enterprise architecture, delivery teams, and business stakeholders, you will help balance competing priorities, improve demand processes, and ensure efficient allocation of resources. This is a highly collaborative role requiring strong organisation, communication, and a solid understanding of Agile and SAFe practices.

Our client is a well-established organisation operating within a high-volume, fast-moving industry environment. They are focused on driving operational efficiency and leveraging technology to support business growth and innovation.

What You’ll Do

• Act as the central point for logging and managing all IT project demand

• Coordinate and track resource capacity during Program Increment planning

• Collaborate with business and IT teams to gather and validate demand requirements

• Maintain and update the demand pipeline to reflect shifting priorities and capacity

• Support PI planning sessions with accurate demand and capacity insights

• Ensure adherence to demand management processes and escalate issues where needed

• Facilitate clear communication between stakeholders on timelines and allocations

• Identify and implement improvements to streamline demand processes

• Track and report on demand pipeline performance and status

What You Bring

• Relevant tertiary qualification in Business Administration, Project Management, or similar

• Minimum 3 years’ experience in IT demand management or project coordination

• Strong working knowledge of Agile methodologies, with SAFe experience preferred

• Experience with Program Increment planning processes

• Proficiency in Jira and Microsoft Office tools

• Strong organisational skills with the ability to manage multiple priorities

• Excellent communication skills across technical and non-technical stakeholders

• Experience within FMCG or CPG environments is advantageous

What Success Looks Like

• Accurate and well-maintained demand pipeline aligned to business priorities

• Efficient allocation of IT capacity across projects

• Strong alignment between business demand and IT delivery capability

• Improved visibility and communication across stakeholders

• Continuous enhancement of demand management processes