Sales Manager (Informal Trade Environment) (JB2069)

Sales Manager (Informal Trade Environment) (JB2069)
Johannesburg (Remote)
R45 000.00 a month CTC
Duration: Permanent

An established company is looking for a Community Operations Manager to join their team. Their gig Technology platform uplifts communities, provides businesses access to informal markets and creates data assets. As the leaders in the gig economy, they help South African businesses become agile and relevant in an increasingly disruptive environment by connecting them with local communities.

Minimum Requirements:
Matric
Drivers License and own vehicle
Advanced Excel
Strong Data and Analytical Modelling
Design thinking and innovation
Ability to perform Market research
Familiar with Agile Principles and structures
Strong Data understanding and management skills
Read and understand financial reports

Duties and Responsibilities:
Operations:
Create a sustainable jobber community within the Company ecosystem ensuring onboarding processes are conducted in a timeous and professional manner
Manage, coach, and develop a team jobber community specialist to ensure quality and productivity targets are met through monitoring of KPIs and performance metrics
Looking at the day-to-day tasks and coming up with processes on how to make operations more efficient, through new processes or product features
Feeding back observations / giving recommendations across teams to improve the whole M4Jam experience for the jobbers
Keeping an eye on overall performance of the team, and making sure all calls / texts/ emails coming in are dealt with accordingly
Delegating tasks to the team daily and answering any questions that may arise from your team
Manage campaign activities and monitor progress relating to Jobbers to ensure we meet and or exceed expectation (timeline & data quality)
Customer Service:
Manage, coach, and develop a team, specifying and building tools to improve the speed and quality of support
Analysing support workflows and making suggestions to improve efficiency and effectiveness
Working closely with the teams to understand and give input into product changes relating to the customer support department
Assisting with the design and rollout of new support channels and service offerings
Oversee schedules of team members according to customer demand and any service level agreements
Oversee the developing and maintaining standard operating procedures for common situation
Preparing performance reports by collecting and analysing data from the customer support functions
Identifying and acting to remove obstacles to delivering consistently high levels of service
Taking part in forecasting and budgeting for customer support and tracking the actual performance against budget Leading and supporting customer support teams through required changes
Working closely with senior management to help customer support deliver on their components of overall company goals and objectives.
Competencies, skills & requirements:
Strong leadership and management skills
Legitimate leadership principles: Give not take
Good communication and interpersonal skills
Boardroom etiquette and professionalism
Proactive as opposed to reactive
Ability to foresee problem, or a need and or identify an opportunity
Self-driven and a team player
Accepts constructive criticism
Solutions orientated
High energy, hands-on, detailed orientated
Creative mind with analytical and problem-solving skills
Demonstrate flexibility and willingness to independently navigate areas of unfamiliarity
Proven ability to manage multiple projects concurrently under aggressive timelines in a dynamic fast paced environment while maintaining communication and attention to detail
Positive and professional attitude