Core competencies, knowledge and experience :

Job knowledge :

·      Complex business analysis cases

• Group facilitation sessions
• Commercial Systems technical environment
• Change control procedures
• Project management fundamentals
• Technology / Industry trends
• Business analysis methods
• Application functionality

Skills :

• Problem solving skills are essential
• Decision making skills are essential
• Analytical skills are essential
• Computer Applications (MS Office) is essential
• Interpersonal skills are essential
• Presentation skills are essential
• Facilitation skills are essential

Competencies - Extreme Importance :

• Analysing
• Applying Expertise and Technology
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Deciding and Initiating Action
• Writing and Reporting
• Persuading and Influencing
• Adapting and Responding to Change – original High Importance
• Coping with Pressures and Setbacks – original High Importance
• Achieving Personal Work Goals and Objectives
• Working with People
• Learning and Researching
• Planning and Organising
• Presenting and Communicating Information
• Adhering to Principles and Values

Competencies - High Importance :

Competencies - Moderate Importance :

• Creating and Innovating
• Formulating Strategies and Concepts
• Following Instructions and Procedures

Competencies - Baseline Importance :

• Leading and Supervising

• Entrepreneurial and Commercial Thinking

Key accountabilities and decision ownership :

·      To perform business analysis and design activities by assessing requirements in terms of feasibility, impact and cost, thereby assisting to create and compile accurate user requirement documents.

·      To provide technical input into system definition and design activities and facilitate the delivery of value added solutions.

·      To research / investigate current industry trends and standards in terms of technologies deployed / planned to be deployed and how that can enhance / optimise systems.

·      To act as a technical liaison between business and the technical teams and to ensure the required support from all areas to ensure delivery of quality solutions.

·      To ensure that solutions are delivered through the agreed delivery processes and to support the technical teams with the delivery of solutions e.g. facilitation of configuration, testing, rollout coordination

·      To research, define and maintain industry best practices within the Online & Transformation Division with respect to the above and other delivery processes

·      To maintain, re-evaluate, optimise or automate existing business processes

·      To create reports and feedback to executive and line management