Digital & Delivery Manager

Our client is looking for a Digital & Delivery Manager who will be responsible for overseeing and managing the eCommerce department of the company with a specific focus placed on Online & Delivery transactions.

Responsibilities:

• Demonstrates expertise in skill and knowledge within the Digital & Delivery area of the company.
• Maintains a Dashboard to monitor the overall scope of the Digital environments
• Serves as an escalation point for stores/ Operations team regarding major developments in Online or Delivery areas, and facilitates sharing of methods and knowledge.
• Consistently, in all cases, seen by Operations and Finance team members as possessing strong functional knowledge.
• Drive the company’s Online & Delivery strategy development
• Monitor and maintain control of Delivery & Online Promotions.
• Develop a control sheet to track all promotions and ensure subsidies are invoiced with YUM for payment.
• Provide weekly reporting on status of Delivery and Online sales/ issues to be discussed as part of weekly financial pack.
• Drive review of Stock Audit & Petty Cash Float Audits
• Document procedure for Point-Of-Sale system controls and manage results effectively to Identify improvements
• Calculate and distribute the Manager & Team Member Balanced Score Card across each YUM Period.
• Partner with the wider Finance team to collectively manage Treasury functions.
• Maintain, manage and update Treasury Databases.
• Drive innovative operational solutions at store level (eg. Online & Delivery facilities, Zenput, Quest, etc.)
• Manage the digital UCT Emergency Voucher System (“PAY CONNECT”)
• Actively seeks out ways on own to improve outcomes, processes or measurements.
• Takes responsibility and provides leadership on Digital/ Delivery projects or initiatives.
• Takes action on projects without being directed to do so, and looks for opportunities to move projects along.
• Manage relationships with Delivery partners; i.e. Uber, Mr. Delivery, OrderIN & Swyft.
• Act as GAAP Point-Of-Sale system liaison to manage Point Of Sale software across the business.
• Liaise with FNB bank with respect to eCommerce applications, setups/ maintenance of all speedpoint & integrated terminals.
• Provides regular, consistent, and meaningful information to others; ensures appropriate individuals are informed and escalation given to Retail CEO as needed.

Key Skills:

• Manage relationships with Delivery partners; i.e. Uber, Mr. Delivery, OrderIN & Swyft,
• Act as GAAP Point-Of-Sale system liaison to manage Point Of Sale software across the business,
• Liaise with FNB bank with respect to eCommerce applications, setups/ maintenance of all speedpoint & integrated terminals,
• Provides regular, consistent, and meaningful information to others; ensures appropriate individuals are informed and escalation given to Retail CEO as needed,
• Results and solution focused,
• Ability to work as part of a team,
• Ability to work under pressure and meet deadlines,
• Understand and follow verbal and written instructions,
• Documents time and materials used on jobs assigned,
• Operates power driven machinery such as a drill, skill saw, grinder etc. to complete maintenance tasks,
• Moves objects such as ladders, paint drums, stoves, refrigerators, coolers, furniture, etc,
• Strong organizational and follow up skills,
• Attention for detail,
• Professional presentation and work attitude.

Qualifications:

• Degree in Business Administration, Business Analytics, or a related field
• 5 Years’ experience in a similar role
• Experience in a Retail/FMCG environment will be advantageous